Soft Facilities Management Training Course

Why Attend

Soft Facilities Management covers the people-facing services that shape everyday life inside a building — from cleaning services and catering to security, waste management, and broader workplace support. While hard FM keeps a building's engineering systems running, soft FM is what determines whether the spaces inside it are clean, safe, comfortable, and genuinely functional for the people who use them every day.

As organizations place growing emphasis on employee experience, hygiene standards, and workplace safety, the ability to plan, deliver, and monitor soft FM services has become a core management skill. To meet this need, the Soft Facilities Management training course, equips facilities professionals with the operational knowledge and service-management tools needed to run these functions effectively.

Through a practical focus on service quality, vendor management, and workplace support standards, participants learn how to deliver consistent, cost-effective soft services that support productivity, wellbeing, and organizational reputation.

Course Objectives

By the end of the course, participants will be able to:

By the end of this course, participants will be able to:

• Define the scope of Soft Facilities Management and its relationship to overall facilities operations.
• Plan and manage cleaning services programs that meet hygiene and quality standards.
• Oversee catering operations, from vendor selection to service quality and food safety compliance.
• Implement effective waste management systems, including segregation, recycling, and disposal practices.
• Coordinate security services to protect people, assets, and information within the workplace.
• Deliver broader workplace support services that enhance occupant experience and productivity.
• Manage service contracts, vendors, and in-house teams delivering soft FM functions.

Target Group

• Soft Facilities Management professionals and coordinators
• Facilities and workplace services managers
• Cleaning, catering, and security supervisors
• Office and workplace experience managers
• Procurement staff managing soft FM service contracts